Summer Blend No. 1 Body Oil Massage Candle:
Summer Blend No. 1 Body Oil Massage Candle:
All items are delivered by An Post within 2 - 5 working days.
We currently ship to the Republic of Ireland and Northern Ireland at this time, however we will be extending our delivery destinations in 2021.
ÍLYS™ offers the best shipping options at the time of checkout for your convenience.
- Proof the item was posted
- Proof of receipt with a signature, available online for deliveries in Ireland only
- Online tracking of Registered Post
- Insurance cover of up to €320 for items posted to Ireland
- Compensation if your item(s) is not received (governed by An Post Compensation Policy and Service Agreement)
- Reliable national and international delivery service
- Next working day delivery in ROI (weather and external factors permitting including logistic delays due to Covid-19 limitations). 1 - 3 business days NI (excluding local public and bank holidays).
Please note there is no compensation for non-receipt of item(s) or tracking available on Standard Post. We also cannot guarantee delivery of your item(s) as this service is reliant on the An Post delivery network and Service Agreement.
- Local delivery zone: Co. Kildare
- Next working day delivery
Item(s) shipped either by Standard or Tracked services will only be covered up to the cost of standard shipping only.
You will be responsible for paying your own shipping costs for returning your item(s) if shipping from outside the Republic of Ireland and Northern Ireland in all circumstances.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping returned items over €40, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, usually within 7 working days.
Late or missing refunds
If you haven’t received your refund after 7 working days, first check your credit card provider or your lending institution. This can take up to 10 working days to process and may take some time before your refund is officially posted. There is often some processing time before a refund is posted especially during weekends or bank holidays.
If a refund is sought you will be refunded your full purchase cost at the standard shipping rate.
To be eligible for a return your item must be unused, in the same condition that you received it and evidence of posting is provided. Please ensure all glass jars are wrapped securely and lids are safely adhered to jars. To return your product please contact us at firstname.lastname@example.org. Our policy lasts 28 days.
There are certain situations where full refunds my be denied or partial refunds granted i.e. diminished value.
* Any item not in its original condition, is damaged or missing parts/ seals for reasons not due to our error.
* Gift cards
* Skincare items (unless damaged or defective) e.g. sugar polishes, massage candles are tamper proof sealed for your safety.
Change of mind
We want you to be happy with our products, however you have the right to change your mind regarding your purchase (see Excluded Returns). Please inform us within 14 days of delivery your intention to cancel your order. All items must be unused, in original packaging and returned with proof of posting, within 14 days after your notice to cancel.
Return shipping costs are borne by you for change of mind returns. If a refund is sought you will be refunded your full purchase cost at the standard shipping rate.
If you require an exchange, item(s) of the same value will be sent to you at no additional cost. If you wish to exchange your purchase for a higher value, you will only pay the difference in price.
It is your responsibility to ensure the item(s) are kept safe and in good condition as you may be liable for diminished value. Once this 'cooling off' period has lapsed, we are not able to offer any refund or exchange under this condition.
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