FAQ

Suppliers

Croía Ireland, the home of local Irish businesses, is the nation’s best yet one-stop-shop to buy all things Irish, providing you with a range of high quality products. Our main purpose is to provide an online trading platform where small Irish businesses can connect with a huge online community. 

You’re 100% in control, you are using our platform to sell your products. We are just facilitators which means we do not hold or dispatch your stock. It is your responsibility to ship the products directly to the consumer once they have made a purchase. Croía Ireland allows you, the supplier, to leverage from our growing community, gaining an insight  into your target audience

For November and December there are no membership or commission fees for using Croía Ireland, you are just responsible for paying the stripe fees. Starting in January there will be a 15% commission charge to Croía Ireland and optional membership fees.

Stripe is a payment processor, which means they support the electronic transfer of money from a customer's bank (issuing bank) into a merchant's bank (acquiring bank) as payment for goods or services bought with a credit card.

Croía Ireland will pay our suppliers every 28 days through Stripe. When you are registered on Croía Ireland we will send you information on how to connect your store to our Stripe account.

The supplier takes full responsibility for the delivery of their products. These items are shipped directly from the supplier to the consumer through the supplier’s chosen delivery method and shipping courier. It is also up to the supplier whether or not they wish to provide international shipping.

  • The consumer will go to croiaireland.com/returns and begin to fill out the “Returns Form”. The consumers will have been made aware of this form through the Confirmation Email and the Croía Ireland invoice sent in that email.
  • When the consumer has submitted the form, Croía Ireland will receive an email about the form and will identify the supplier based on the information provided.
  • Croía Ireland will email the consumer, thanking them for filling out the form and providing them with the supplier's address.
  • Croía Ireland will forward the email and details of the Return Form to the Supplier.
  • The supplier must then notify Croía when they receive said return, Croía will then process the refund to the consumer minus the delivery fee they paid.

We offer one of a kind expert marketing support to help businesses to develop to their full potential. Through this, your business has the opportunity to be featured on our social media channels, promotions with influencers and on the Croía Ireland website.

Here at Croía, we have high product standards. Your products must fit in with our brand and our target market. If your products meet these standards your application will be approved.

If photography is not your forte, need not to worry as Croía Ireland offers our own professional photography service for a small fee. Feel free to contact us for more information regarding this at info@croiaireland.com.

Consumers

Croía Ireland is an online trading platform for Irish businesses worldwide. We are the nation’s very own one-stop shop for buying Irish online connecting you with the best brands our nation has to offer.

How do I make a purchase on Croía? 

  • Browse the amazing selection of Irish businesses
  • Select the products you love
  • Click ‘Add to basket’ & then proceed to checkout

Croía Ireland manages payments through the online payment processor Stripe, who uses the best-in-class security tools and practices to maintain the highest level of security for your card payments.

Delivery terms and conditions are at the sole discretion of the supplier.  Each supplier has their own processing time for shipping their products which may affect the estimated delivery date provided. Personalised or bespoke items may take longer.

Each supplier operates their own returns and cancellation policy which are subject to the Returns Procedure set out in the Terms & Conditions. Your return request must comply with the conditions outlined in the relevant supplier’s returns policy.  You can find a return request form here: www.croiaireland.com/returns

Your order will be shipped directly from the supplier to you through the supplier's chosen delivery method and shipping courier which may vary between products.

Once your order has been dispatched, the supplier will email you a tracking number. If you have any additional queries, feel free to contact us at info@croiaireland.com or by emailing the supplier directly.